About
Hotel staff and managers have the hardest customer service jobs and this becomes even more challenging when you are working in a luxury sphere. High-level hotels claim all of the facilities including clubs, spas, gymnasiums, and swimming pools. The décor is often inspirational and the rooms are equipped with some of the finest goods, and when every high-level hotel offers the same luxury facilities, service quality is of paramount importance. The level of service quality depends on the quality of employees. Trust, respect, sincerity, responsibility, and care are core values of luxury hospitality; it’s the individual action of staff that sets one brand apart from another. The qualities are about knowledge and skills. Therefore, staff training is essential in many ways, it increases productivity while employees are armed with professional knowledge, and experienced skills, and closes the gap between actual performance and the ideal requirements of a business to achieve greater organizational effectiveness and success. The purpose of the training proposal is to boost confidence to approach guests, improve customer service, positive attitude towards the workplace. It is comprised of 9 modules with essential knowledge and skills for front-line employees. 2.Team Building. Team building is about providing the skills, training and resources that employees can work in harmony. But, to be truly effective, it needs to be a continual process. 3.Handling customer complaints. Even in the best organizations, customers sometimes complain and it is important how employees deal with the objections. 4.Workplace etiquette. Guests see more than grooming and appearance. They observe how staff members carry themselves. Therefore, the hotel staff needs to know about etiquette and manners. 5.Effective communication. When employees can’t communicate clearly, problems are bound to happen: customer requirements are lost, information is misinterpreted. 6..... 7..... 8...
You can also join this program via the mobile app. Go to the app